Returns & Exchanges

At Thomson Carter, we strive for complete satisfaction with every purchase; however, if you are not entirely pleased, you may return or exchange eligible items within 30 days of delivery. All returned products must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in the original shipping box and include the printed return authorization form provided by the portal.

3

Ship the Items

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing